[NEWS] MCAFEE OFFERS TO PAY FOR PC REPAIRS AFTER BAD UPDATE

Admin

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Antivirus software maker McAfee says it will reimburse "reasonable expenses" associated with a bad update last Wednesday that crashed computers worldwide.

The reimbursement will be offered to "impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue," McAfee said in a statement on its website, and will cover visits to tech support specialists and other repair measures.

Steps for recouping costs associated with computer repairs will be posted on the company's website within a few days, the statement continued.

The reimbursement is just one of several steps the company has taken to minimize the public fallout from last week's mistake.

In addition, the company is also offering to send affected customers a recovery CD via express delivery and to extend their current McAfee subscriptions by two years for free.

The buggy update affected PC users running Windows XP Service Pack 3 and running McAfee VirusScan Enterprise software.

According to McAfee, the update mistakenly identified a crucial system file called "svchost.exe" as a malware virus.

Most of the affected PCs were business machines, but a "small percentage" of home and home office computers were also affected, McAfee said.

A fix went out early the next morning that McAfee said restored most zapped computers.

The fix was quickly followed by a public apology by McAfee official Barry McPherson on the company blog.

"I want to apologize on behalf of McAfee and say that we're extremely sorry for any impact the faulty signature update file may have caused you and your organizations," he wrote.

SOURCE: YAHOO NEWS
SHARED BY: DTL

CF Member

=.="
McAfee...
Luckily I'm using Avira, but I'm not even sure if it's good.
Sighs~

Admin

Hmmm avira is good dear.. the only problem with it is that it is too strong for a comp that has low specs. So basically it would be like asking an old man to ran in a 500km race. The problem usually with using it is that it slows down your computer's capabilities. It slows down the loading and even the processes... Avira would be a great antivirus for a computer that is duo or quad core + high end specs to match... treyr

Forum Moderator

agree with you unnie..avira is the best for now,Kaspersky-not bad too - as an IT Student point of view..hehehe.. search

>> like this unnie..

Quote :: it would be like asking an old man to ran in a 500km race.

better add up you RAM..3/4 to make it suite .. if your computer slow / out of space..standard PC and Laptop are equipped with 2 RAM [if not mistaken~~]

most user make mistake as they DOWNLOAD the anti-virus on-line..
what's hidden and they didn't know - is that, when you download the anti-virus..you too downloading the virus..

best choice -BUY IT.. pick..cost to buy the anti virus at half the price of repairing or sacrifi cash more to repair you PC/Laptop/Notebook.. whatever

CF Member

Oh, mine is dual-core processor, with added RAM, I forgot how many =.="
hahahaha~~~

[NEWS] MCAFEE OFFERS TO PAY FOR PC REPAIRS AFTER BAD UPDATE

[NEWS] MCAFEE OFFERS TO PAY FOR PC REPAIRS AFTER BAD UPDATE

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